RESERVATION AND CANCELLATION POLICIES

This document establishes the reservation and cancellation policies of Atacama Tours Spa. All passengers must be aware that before booking our services, they will have free access to the following information. Payment for the service implies express acceptance of the established terms and conditions, understanding that the passenger has read, understood, and agrees to them.

I. SCOPE

These policies cover all services sold by Atacama Tours in

Saint Peter.

II. APPLICABILITY

The established terms and conditions apply to all clients who contract the services of Atacama Tours for the duration of the service.

III. PURPOSE

The purpose is to establish the criteria for booking, cancellation, rescheduling, and/or refunding services booked by the client with Atacama Tours. In this way, we foster transparency and trust with our passengers.

IV. RESERVATIONS

Reservations for services must be made exclusively through the agency's official channels, i.e. via WhatsApp +56 977834208, by email info@atacama.tours or on the website https://www.atacama.toursAny reservation made through any other means will not be assumed as the company's responsibility.

To make this reservation, a 50% (fifty percent) payment of the total tour and ticket costs is required. This confirms the reservation. The client must also send proof of payment and the information requested by the agency. REGISTRATION FORM AND RISK ACCEPTANCE, through one of the official channels mentioned above.

It is the customer's responsibility to submit the requested information correctly and in advance, in order to ensure proper planning and provide the best service. In the event of any changes to the information, the passenger must correct it in writing and through the aforementioned channels prior to travel.

Once our team has confirmed payment, the customer will receive an email containing all the information about the contracted services (travel itinerary).

V. PAYMENT METHOD

Payment of 50% (fifty percent) of services, plus the total value of tickets, as mentioned above, must be made in local currency, that is, in Chilean pesos (CLP).

This payment, and that is, the other 50%, can be made with transfers between Chilean banks, with a debit or credit card, or through a link on the Webpay platform: https://www.webpay.cl/company/33734

Payment of the remaining balance, that is, the other 50%, can only be made in cash or by bank transfer between Chilean banks. It is important to keep in mind that that card payments will not be accepted at this time.

Payment for each service (initial payment and any outstanding balance) must be paid upon completion of the first contracted service. Any changes will be subject to additional charges incurred if the agreement is breached.

VI. CANCELLATION, MODIFICATION AND REFUND CONDITIONS

Cancellation of the service, at the customer's request, must be formalized in writing through the same service channels used to make the reservation.

Refunds of amounts paid must be requested by the customer, and will depend on the cancellation deadlines:

a) If the cancellation request is made 23 (twenty-three) hours or less before the start of the service, no refunds will be made.

amount paid. Additionally, due to the parks' own policies, the value of these tickets is non-refundable.

b) If the cancellation request is made at least 24 (twenty-four) hours before the start of the service, in this case, the amount paid in advance for the tour services will be refunded in the amount of 50%. Due to the parks' own policies, the value corresponding to park tickets is non-refundable.

c) If the cancellation request is made between 10 (ten) days and 48 (forty-eight) hours before the start of the service, a 100% refund of the amount paid in advance for the tour services will be issued. Due to the parks' own policies, the value corresponding to the park tickets is non-refundable.

d) If the cancellation request is made before 10 (ten) days before the start of the service, the amount paid in advance will be refunded, which includes the contracting of tour services and the value corresponding to the tickets.

e) Exceptional case of justified withdrawal: If the customer cancels the contracted service up to 48 hours before the start date due to illness or bereavement, no cancellation fee will be charged and the corresponding refund will be issued. However, due to park policies, tickets to these parks are non-refundable.

VII. RESCHEDULING THE TRIP

If the client is unavailable to participate in the contracted tour, they must notify the agency at least 24 hours before the start of the activity to reschedule at no additional cost.

It will be the customer's responsibility to pay the cost of the park tickets again, as, due to park policies, changes in date, time, or person are not permitted.

If a request is made to reschedule an activity and our agency is unavailable, the passenger will be informed of all the appropriate options for participating in the activity. This may include date changes or the possibility of participating in the activity with another tour operator who does have availability, so they can still enjoy it.

VIII. CHANGE OF ITINERARY AFTER THE TRIP HAS ALREADY STARTED

If the customer requests a change to their itinerary, the company will follow the reservation policy of the parks included in the itinerary, as reuse, date changes, or refunds of tickets are not possible.

If cancellation is due to force majeure, such as border closures, mandatory quarantines, or closure of parks, prepaid amounts will be fully refunded, with no penalties charged.

IX. CANCELLATIONS DUE TO UNFAVORABLE WEATHER CONDITIONS

If any contracted service is cancelled due to unfavourable weather conditions, such as: strong wind, rain, snow, dust storm or situations beyond the company's control, such as problems in parks managed by third parties, and/or that pose a risk to the safety of the client and workers, a refund of 100% (one hundred percent) of the value of the service in question will be made, if it has not started.

a) If the service has already started less than 2 (two) hours after departure from the hotel, 80% (eighty percent) of the amount paid by the Client will be refunded.

b) If the service started more than 2 (two) hours ago, there will be no refund of the amount paid by the Client.

Where possible, Atacama Tours may substitute a tour with another currently available tour.

If the new tour is of lower value, the difference will be refunded compared to the previous tour. If the value is higher than the previous tour, the customer will be responsible for paying the difference.

If the astronomy tour is canceled due to weather conditions, such as cloud cover, strong winds, thunderstorms, or rain, Atacama Tours reserves the right to reschedule the tour based on availability. If availability is not available, the client will be refunded 100% of the total amount paid. This protects both the client and the staff.

X. USE OF THE IMAGE

The client has the right to authorize or not authorize Atacama Tours to use images from the group trip in which they participate. The use of images from the trip with participation in the activity will be deemed authorized. These will be used in printed and digital advertising materials, including social media, free of charge and indefinitely. If the client does not wish to authorize the use of images, they must notify Atacama Tours in writing through the agency's official channels, i.e., via WhatsApp at +56 977834208 or by email. info@atacama.tours

XI. CONFIDENTIALITY

All personal information provided to our company is used solely for the purposes of facilitating communication, making reservations, personalizing the experience, and complying with legal and tax obligations. Under no circumstances will this information be disclosed to third parties except by legal or judicial authority.

XII. GENERAL PROVISIONS

It is the client's responsibility to ensure the care of their belongings. Atacama Tours is not responsible for any personal items left by the passenger in the vehicles used during the tours.